If you have a complaint about the management or any other of our services, you can contact the company’s complaints manager by phone, letter or e-mail. Complaints are handled externally and administered by Anna Ramel, Kjellander & Ramel AB, with the following contact details:
You can also contact the CEO of Rhenman & Partners:
Turnaround time is normally two weeks and we usually reply in writing. Should you not be satisfied with the outcome you can contact one of the following external bodies:
- The Swedish Consumers’ Banking and Finance Bureau (www.konsumentbankbyran.se)
- The National Board for Consumer Disputes (www.arn.se) (www.arn.se)
Corporate customers are entitled to have their case heard by an arbitration board.